Service

Comtegra offers a wide range of maintenance services, which are the extension to the standard terms and warranty conditions provided by each producer. Many years of experience allow us to provide guaranteed repair times for each offered equipment, hence we meet even the most restrictive service requirements. Confidence in the market for our maintenance services are visualized by the number of 109 permanent and 223 contract service support systems within the framework of permanent contracts.

Service provided by Comtegra is:
  • 24/7/365 service,
  • in Polish language and in Polish time zone,
  • a guarantee of the access to critical equipment for the client (guaranteed repair time is counted from the moment of acceptance of the notification).
Own laboratory:

Thanks to our own backroom laboratory we are able to reproduce the errors that occurred in the production environment and to analyze them without exposing client systems. The possibility of mapping the customer’s environment in our own laboratory and testing the solution before implementation is a guarantee of implementation success and stability of the production environment.

NetApp and Quantum authorized service provider:
  • NetApp Support Services Certified (SSC)
  • NetApp Authorized Professional Service Partner (APSP) / find out more
  • Quantum Authorized Service Provider (ASP) / find out more

Comtegra is the only company in Poland certified for providing an authorized service center for NetApp and Quantum solutions. Within this type of contracts, Comtegra provides service support both in the first and second lines. In addition, at the discretion of the company is escalation of problems between the client and the producer, as well as providing the final solution.

Other technologies supported by our service:
  • Cisco
  • DataDirect Networks
  • DellEMC
  • IBM

For other technologies we provide the service also in cooperation with trusted external companies.

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