Managed services

We realize services of technical support, proactive and reactive tasks. Part of our team, available for the client, is technical team specializing in construction, maintenance and management of virtual environments, cloud computing systems, backup and disaster recovery, as well as a professional team of Project Management working in accordance with best practices – ITIL Foundation certification and PRINCE 2.

Our competences:
  • 366 technology certificates,
  • 15 hardware and software manufacturers,
  • a team of 39 technical specialists providing services of consulting, auditing, implementation, maintenance and service.
Levels of technical support

Proper care of the IT systems is essential to the efficient functioning of any organization. It is also important for companies to ensure the continuity of processing key applications – failure to meet this condition is associated with financial and reputation losses. Providing qualified personnel for servicing the whole, often very heterogeneous environment, 24/7/365, happens to be problematic, unprofitable and inefficient. It happens to be difficult to justify (form the business point of view) maintaining an adequate number of highly specialized and experienced professionals to carry out irregular, although requiring hermetic knowledge, tasks, and to provide support at any time in case of any failure and problems.

Technical support

  • reconfiguration,
  • updating software version,
  • performance testing,
  • preparing and updating documentation.

Billable hours by the involvement of a specialist.

Proactive services

  • monitoring,
  • periodic reviews and reports,
  • environment tuning,
  • installation necessary amendments.

Preventive services

Reactive services

  • guaranteed reaction and repair time,
  • restoration the functioning of the entire application environment or its elements specified in the agreement,
  • supporting the restoration of the environment,
  • diagnosis, problem solving, and coordinating the work of other service providers.

Support in case of failure

We support Service Delivery processes
  • continuity management services
  • availability management services
  • service level management
  • financial management services

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