How the Comtegra
support works

Work in 24/7/365 mode

Service in Polish and in the Polish time zone

Access to customer-critical devices

Own laboratory

Having our own laboratory, we are able to map the client’s environment and perform tests of the selected solution in the preparation phase, ensuring the success of the implementation and the stability of the production environment. In addition, we are able to reproduce errors that occurred in the environment and then analyze them without endangering the client’s systems.

Service Centers

CheckPoint Certified Collaborative Support Provider

NetApp Support Services Certified (SSC)

NetApp Authorized Professional Service Partner (APSP)

Quantum Authorized Service Provider (ASP)

Commvault Service Center

Technical support levels

Proper care of IT systems is necessary for the efficient functioning of any organization. Ensuring the continuity of processing key applications reduces the risk of financial and image losses. Therefore, in order to meet the expectations and needs of our clients, we offer our support at all levels.

Technical assistance

According to the specialist’s working hours

  • reconfiguration
  • software upgrade
  • tests
  • preparation and updating of documentation

Proactive services

Preventive care

  • monitoring
  • periodic reviews and reports
  • environmental tuning
  • installation of necessary patches

Reactive services

Breakdown support

  • guaranteed response and repair times
  • restoring the functioning of the environment and / or the application
  • coordination of the work of other suppliers
  • diagnosis, problem solving
  • restoration of the environment

Our competences


technology certificates


hardware and software


technical persons providing




producentów sprzętu
i oprogramowania


osób technicznych
świadczących usługi